Refund Policy

What happens if I don't like my print?

We want you to be 100% satisfied with your print. We aim to deliver a 5 star product and service.

If you decide to cancel your order, it needs to be done within 24 hours of placing the order if you ordered using standard or free shipping and within 4 hours if using express shipping option, otherwise it will be in the print and quality control process and will be too late to get a refund. Please email help@thenightsky.io with any cancellation requests within these time frames

If you are in any way unhappy with the print you receive, we can issue a replacement or a refund if the order is damaged on arrival, after you have supplied photos of the damaged item and packaging. If you are simply not satisfied with your purchase we will issue a refund if returned within 30 days after the date the order was received. We don't cover the cost of returns. For refunds or replacements please first contact us at help@thenightsky.io so that we can resolve any issues with the order.

Gift Cards:

There are no refunds or exchanges on our gift cards and they are not redeemable for cash or resale.

Hope this helps.


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